The majority of my research was carried out through visits to The Salvation Army’s Life House in Hull. Through interviewing and collecting data from staff and observing resident’s behavior while using the existing ICT facilities I was able to build a prolfile of who would be using the G21 as well as how they might use it in order to determine the best way to present the on-screen information to suit their needs. 
 
The vast majority (approx 80%) of users would be male and in their early 20s, my research would find that they would generally be extremily tech-savvy and self-consious of their social status. Probing further allowed me to delve into some of the phsycological reasons as to why these two characteristics were so prominant and inexplicably linked. I drew the conclution that my target audience saught value and self-worth from modern technology by way of ownership/association - this conclution alongside preference polls that looked at users reactions to contemporary GUIs drove me to base parts of my design on disirable visual elemets in existing GUIs such as the PS4 Interface, IOS 8 and Windows Aero working on the notion that familiarity of design can go a long way in creating user-freindliness and trust in the user.